Artwork Help

Yes! If you're feeling creative, just choose one of our blank templates to design.

We recommend logging into your account before you start designing as this allows you to save you design and come back to it at a later time.

To save you design, you'll need to be logged into your account. To access saved designs, go to My Account > Saved Designs.

If your artwork shifts or changes when you preview it, there are a couple of different tricks to try.

• If text has shifted, go back to your design and pull the text box as close to the text body as you can
• If colours or formatting appear to have changed or you can't use the bold and italic options for text, try running the design tool in a Google Chrome incognito browser

If these tricks don't work, the best thing to do is complete your order without artwork and email your artwork to us afterwards.

If your artwork shifts or changes when you preview it, there are a couple of different tricks to try.

Save your design and while it's still open in “edit” mode, copy and paste the URL straight out of the address bar into an email for us.

The URL will look a little like this: https://www.instantprint.co.uk/design/b7adbe7333c24b429cf5ce839234870

You can then place a blank order for the product you'd like. To do this, add the print you want to your basket and checkout without any artwork.

Once you've placed your order, you'll get an email with your web reference number - we need you to include this in your email so that we can link your design up to your order.

Email the link, order reference and your request over to artwork@instantprint.co.uk and we'll get a manual proof sorted and sent over to you within 5 hours of receiving it.

You can reply to the proofing email letting us know whether you're happy to go ahead.

Please note that we can't confirm a delivery date until you've approved your artwork.

Our design tool currently doesn't support this function. Instead, please type directly into the text box.

Sometimes you may experience problems with images uploading to the website; this could be down to colour, size or format. You can upload JPEG, PNG and GIF files to the website. Make sure your images are under 10MB and they should upload fine and not slow the process down. If your file is too large, you can scale it down using your design software and then re-export it.

Because our design tool is online, the colours show as RGB - this is the colour spectrum computer screens use. Make sure that any images and logos you upload for your design are first converted to CMYK. Here's how: https://www.instantprint.co.uk/printspiration/print-design-tips/colour-guide

If it's been a while, the option to 'Edit Design' might not appear, so instead you'll need to click the 'Copy' button which will copy it onto an up-to-date page. After you've done this, you can edit and continue to checkout as normal.

If you're having issues uploading your artwork, first check to make sure the file type is correct and the size doesn't exceed our limit: https://www.instantprint.co.uk/printspiration/print-design-tips/file-type-and-size-guide

If you're uploading a multi-page document, for example a booklet, it's also important to check that you're uploading the correct number of pages. If you need to split or remove pages, we recommend using https://smallpdf.com/.

Some products need to be sent to us via email or WeTransfer. To do this, email your artwork after you've placed the order send it to us at artwork@instantprint.co.uk along with your order number.

You'll need to use WeTransfer if your artwork file is over 20MB in size.

Here's a guide on placing a blank order (without artwork) and why you might need to do that: https://www.instantprint.co.uk/printspiration/print-design-tips/how-to-place-a-blank-order

Our prices are per design. If you want to order more than one design, you'll need to add multiple order quantities to your basket. For example, for 2 roller banners each with a different design, you'll need to add them to your basket separately.

Our preferred file types are PDF and JPEG - so make sure to save your final design as one of those before sending it to us. We also recommend adding 3mm bleed and setting colour settings to CMYK.

If you're sending your artwork via email, we can also accept the following file types:

• AI
• DOC
• DOCX
• EPS
• PNG
• PPT
• PSD
• TIFF
• PUB

Check out our full guide on what kind of things to look out for in your proof: https://www.instantprint.co.uk/printspiration/print-design-tips/proof-checking-guide

Please ensure there are no unwanted white borders present as everything on your proof will be printed.

Please ensure there are no unwanted white borders present as everything on your proof will be printed.

If we've sent your proof via email, follow the link to click approve or reply with your approval.

Here's everything you need to know about CMYK colours and printing: https://www.instantprint.co.uk/printspiration/print-design-tips/colour-guide

We'll automatically change your colours when we generate a proof - so it doesn't really matter if you skip this stage! Just make sure you're happy with how the colours have turned out before you approve the proof because that's how they'll look when they print.

We'll automatically change your colours when we generate a proof - so it doesn't really matter if you skip this stage! Just make sure you're happy with how the colours have turned out before you approve the proof because that's how they'll look when they print.

Alternatively, you can convert your artwork from RGB to CMYK online using websites like rgb2cmyk.org for a better look before uploading it to us.

All our machines print CMYK (cyan, magenta, yellow and black). We automatically convert the colours for you so your proof will show exactly how it will print. If you're not happy with the conversion, check out our colour guide on how you can change the colour settings on your artwork: https://www.instantprint.co.uk/printspiration/print-design-tips/colour-guide

Resolution is all about how many tiny pixels make up an image. It's measured in dots per square inch. The easiest way to picture this is to imagine that when you increase the resolution, you're increasing how many pixels (or dots) live in that square inch of the picture.

For example, 300dpi resolution means there are 300 tiny dots in each square inch, which gives you a lot of detail!

This isn't possible as the resolution must be changed in the design software you've used to create the design. However, if you're struggling to improve your resolution, we're happy to advise you and walk you through it - just get in touch with the Personal Artworker team at: www.instantprint.co.uk/pa

As well as saving your document at 300dpi and using high quality images, we'll flag any resolution issues on your proof so there's no chance of your design heading off to print unless you're 100% happy with the final quality.

Yes! We can offer minor amends, like names, dates and colours, as well as adding an FSC logo to your paper items.

Find a full list of things we can amend here: www.instantprint.co.uk/pa

All of our paper stocks are FSC certified so we can add the logo for you after you've placed your order.

If you'd like foiling or spot UV added to your logo design on a business card, flyer or booklet cover, we're happy to do this for you as long as you've placed your order and paid for spot UV.

Absolutely! Although our online proofing tool will flag any errors, we're happy to take a look at your artwork for a double check before you upload. If you have any questions or are struggling to set up your artwork, we're also happy to advise you and walk you through anything you're not sure of.

Simply email us at artwork@instantprint.co.uk and we'll get back to you ASAP!